Refund Policy
Melanated TV Refund, Cancellation, and Billing Policy
Effective Date: September 26, 2025
At Melanated TV, operated by CrownThrive, LLC, we are committed to transparency and fairness. Our mission is to amplify culture, empower diverse voices, and deliver premium entertainment that celebrates the melanated experience. This policy explains how refunds, cancellations, and billing are handled across all subscription tiers — 🌐 MVP Access, 🌟 MVP Plus, and 👑 MVP Crown.
1. Subscription Cancellations
- Cancel Anytime: You can cancel your plan anytime through Account Settings or by emailing contact@crownthrive.com.
- Continued Access: After canceling, your plan remains active until the end of the billing cycle. No immediate disruption occurs.
- No Partial Refunds: Unused time within a billing cycle is not refundable. Access remains until your renewal date.
- Deadline: Cancel at least 24 hours before your renewal date to avoid automatic charges.
2. Refund Eligibility
Refunds are limited to specific cases:
- Accidental/Duplicate Billing: Multiple charges for the same cycle caused by system error.
- Unauthorized Transactions: Charges made without your consent (must be reported within 7 days).
Non-Refundable Situations:
- Change of Mind: If you decide not to continue with your plan.
- Content Preferences: Refunds cannot be granted due to personal dissatisfaction with available content.
- Lack of Use: Accounts not actively used are still billed until cancellation.
- Late Cancellation: Charges cannot be reversed after renewal occurs.
3. Refund Process
- Submit Request: Email contact@crownthrive.com with subject line “Refund Request.” Include:
- Your registered email
- Plan name (Access, Plus, Crown)
- Payment date & reason for request
- Verification: You may be asked for transaction IDs or receipts.
- Processing Time: Approved refunds are processed within 7–10 business days.
- Refund Method: Funds return to your original payment method (PayPal or Stripe).
- Processing Fees: Payment providers may deduct up to 5% as non-refundable fees.
4. Free Trials
Eligible plans may include free trials. Cancel before the trial ends to avoid charges. No refunds are given for forgetting to cancel before trial expiration.
5. Billing & Payment Policy
- Accepted Payments: PayPal and Stripe (debit/credit cards supported).
- Auto-Renewals: Subscriptions renew automatically each month until canceled.
- Receipts: A digital receipt is sent to your registered email for every transaction.
- Taxes: VAT or sales tax may apply based on your region.
- Failed Payments: Automatic retries will occur. Accounts may be paused until billing is updated.
- Annual Plans (when offered): Annual discounts may be available but are non-refundable after purchase except in cases of duplicate billing or unauthorized use.
6. Special Considerations
- Regional Content: Availability may vary by country. Refunds cannot be issued based on regional restrictions.
- Promotions: Discounts follow the same cancellation/refund rules as regular plans.
- Bundles: If tied to CrownThrive ecosystem bundles (e.g., Melanin Magic or XENthrive products), only the streaming portion is refundable. Physical products are non-refundable once shipped.
7. FAQs: Billing, Payments & Refunds
Q1: How do I update my payment method?
Go to Account Settings → Billing and update your card or PayPal securely.
Q2: Why was my card declined?
Insufficient funds, expired cards, or bank restrictions are common reasons. Update your details or contact your bank.
Q3: Can I upgrade my plan?
Yes. You can switch from 🌐 Access to 🌟 Plus or 👑 Crown anytime. The new plan activates at your next billing cycle.
Q4: Why is my refund less than what I paid?
Processing fees (up to 5%) may be deducted by PayPal or Stripe. Melanated TV cannot override these charges.
Q5: Do you offer student, family, or enterprise options?
Yes. We periodically offer special pricing and also have 👨👩👧👦 Family/Enterprise solutions. Contact contact@crownthrive.com for details.
Q6: Can I share my login?
No. Each account is personal. Multi-device and profile limits are available on 🌟 Plus and 👑 Crown plans for families and households.
Q7: I forgot to cancel my free trial. Can I get a refund?
No. Trials must be canceled before the end date to avoid charges.
Q8: How do refunds appear on my statement?
Refunds appear as credits from “PayPal” or “Stripe.” Processing may take up to 10 days.
Q9: What if I travel internationally?
You can access Melanated TV globally, though available content may change by region. Billing continues in your home currency.
Q10: Who do I contact for billing disputes?
Email contact@crownthrive.com with your account details. Our team prioritizes billing-related issues.
8. Contact Us
For any questions about billing, cancellations, or refunds, contact:
📧 Email: contact@crownthrive.com
We respond within 24–48 hours, Monday to Friday. Urgent billing issues receive priority.
Summary: By subscribing to Melanated TV (🌐 Access, 🌟 Plus, 👑 Crown), you agree to this policy. We strive to balance fairness with support for our creators and community. Manage your account proactively and reach out with any issues. Thank you for choosing Melanated TV—your culture, your stories, your platform.