Melanated TV — Data Deletion & Privacy Rights Policy

Effective Date: September 27, 2025

At Melanated TV, operated by CrownThrive, LLC, we respect your privacy and are committed to handling your personal data with care, transparency, and security. This policy explains your rights to request deletion of your data, how we verify and process those requests, what is deleted (and what may be retained by law), and answers to common questions.

Scope & Definitions

This policy covers personal data we process for the Melanated TV service (web, mobile, and TV apps). “Personal data” means information that identifies or can reasonably be linked to you (e.g., name, email, identifiers, usage tied to your account). “Delete” means to remove personal data from active systems and, where applicable, from backups after their lifecycle completes, or to irreversibly anonymize it so it can no longer identify you.

1. Your Right to Data Deletion

Consistent with global privacy laws—including GDPR, CCPA/CPRA, LGPD, and other applicable regulations—you may request deletion of your personal data we control. Once verified, we will delete your data unless we have a legal basis or obligation to retain specific records (see Section 5).

2. Information We Delete

Upon approval and verification, we permanently delete or anonymize:

• Personal Information: Name, email address, phone number, user identifiers.
• Account Data: Subscription details, account status/roles, and internal account notes.
• Preferences & Activity: Watchlists, favorites, continue-watching, and recommendation history.
• Usage Data (Account-Tied): Device info, IPs, session/activity logs linked to your account.
• Support Records: Tickets and attachments stored in our help systems (unless retention is required by law).

Important: Deletion is permanent. Your account is closed and cannot be recovered.

3. How to Submit a Data Deletion Request

1. Email: Send a request to contact@crownthrive.com with the subject line: “Data Deletion Request”.
2. Include:
   • Your full name
   • Your registered Melanated TV email address
   • Reason for deletion (optional)
3. Verification: To protect your account, we may ask for additional verification (e.g., code sent to your email). Authorized agents (where permitted by law) must provide valid authorization and proof of identity.
4. Cancellation vs. Deletion: If you only want to stop future billing but keep your account and history, choose Cancel Subscription in Account Settings instead of deletion.

4. Processing Timeline

• Standard Window: We process verified deletion requests within 30 days.
• Complex/High-Volume Cases: If more time is needed, we will notify you and may extend as permitted by law (e.g., up to 60–90 days under certain regimes).
• Confirmation: We will email you once deletion (or anonymization) is complete.

5. Exceptions & Limited Retention

Some data may be retained despite a deletion request when necessary to:

• Comply with Law: Tax, audit, accounting, sanctions, anti-money-laundering (AML/KYC) obligations.
• Resolve Transactions/Disputes: Chargebacks, refunds, fraud investigations, or rights enforcement.
• Security & Abuse Prevention: Limited records to detect and prevent fraud, abuse, or unauthorized use.
• Contractual/Operational Necessity: Logs necessary for system integrity retained for a limited period, then purged or anonymized.

6. Impact of Deletion

• Your account is permanently closed and cannot be restored.
• Any remaining subscription time is forfeited; no refunds are issued for deletion-triggered closure.
• All personalized settings, recommendations, watchlists, and viewing progress are erased.
• You must create a new account to rejoin in the future.

7. Payment Provider Records

While we delete account-linked billing data from our systems, payment processors (e.g., PayPal, Stripe) may retain limited transaction records as required by financial regulations and their audit obligations. These records are stored securely and are not controlled by us. You may contact the payment provider directly for questions about their retention.

8. Backups, Logs & Anonymization

• Backups: Data already captured in encrypted backups before your request is not actively used and is deleted on a rolling basis when backups expire per our retention schedule.
• Operational Logs: Certain system logs may be retained temporarily for security and reliability, then purged or irreversibly anonymized.
• Anonymization: Where outright deletion would impair platform integrity, we convert personal data to an irreversible, non-identifying form.

9. Regional Privacy Rights (Overview)

Depending on your location, you may have additional rights such as access, correction, portability, opt-out of sale/share, restriction of processing, and objection. This section is a summary; see our full Privacy Policy for details.

• GDPR (EEA/UK): Rights include access, rectification, erasure, restriction, portability, and objection to processing/marketing.
• CCPA/CPRA (California): Rights include access, deletion, correction, and opt-out of sale/share; sensitive data limits.
• LGPD (Brazil), PDPA (various), PIPEDA (Canada), and others: Similar rights may apply; we aim to honor applicable law.

To exercise any right, contact contact@crownthrive.com. We will not discriminate against you for exercising your privacy rights.

10. FAQs

11. Contact Us

Questions about privacy or data deletion? We’re here to help.

📧 Email: contact@crownthrive.com

Summary: Your trust is central to our mission. We are committed to protecting your privacy, honoring your right to control your personal data, and being transparent in how we handle information. Thank you for choosing Melanated TV — your culture, your stories, your platform.